Getting hired as a call center agent is a mixed blessing. While there are a lot of perks and rewards to the job, there also a lot of stigma attached to it. It’s unapologetically difficult but to the industry’s credit is that it won’t try to trick your expectations.
Next, think about your customer base. Chances are, many of your customers are working professionals. This means they will be at work at the same time your business is open. If you do not have any sort of answering service, then your customers will not be able to reach you when they actually can make the call. This means, you could be losing numerous customers to the competition. In today’s competitive world, this can be detrimental for your business.
“So rather than asking where [God was] on 9/11/01 perhaps a better question would be: Where am I on 9/11/11? Have I come to the realization that the world is a place of great beauty and love, and it is also the stronghold of unspeakable evil? And because of this reality, I have the highest calling and responsibility in the universe – which is to make disciples who make disciples.
Writing for a website or a business head can be a daunting task, if the writer has no prior experience of corporate correspondence. While training the writers at the call centers is an option that can be tried, it’s always a better idea to hire writers who know what they have to do. BPO managers have to make one aspect of writing clear from the very onset. You do not want to add to the online clutter. There is a lot being written about every little fact on the face of the earth. What the client’s business needs is purpose-driven material. Writers have a creative streak that needs to be curbed when they are writing for business needs. They have to be direct, straightforward and very professional in their way of handling the content for BPO service.
It needs to be a product people will enjoy hearing about and talking about. How anyone sells Amway is beyond me – who talks about soap? But an MLM about coffee or chocolate (or ice cream, maybe?) should be easy to talk to your friends about.
There are several ways of doing so. Clients with bigger marketing budgets can afford direct marketing campaigns on radio and TV. Direct marketing would mean creating ads and jingles to inform the customers about your brand. The ads will generate curiosity about the brand and people will call your customer service for information. Hire a crack inbound call center tijuana near Tijuana, Baja California team to answer your calls. Tap into the callers and generate leads. This is an indirect way of telemarketing services. You are putting the onus of lead generation on the callers. However, the BPO unit has to confident about optimizing their answering service. Once the calls start coming, you have to be prepared for the rush, the high call volume and the barrage of questions. You have to convert this curiosity into sales.
9) Not focusing on benefits rather than features. Don’t tell your visitor how great the product is, tell him how it will improve his life. Your testimonials should also provide concrete, and very specific, examples of how it improved someone else’s life.
Pay full attention to the people you have on board now, be fair and thorough in your evaluations, measuring the right things the right way, and you’ll go a long way toward remedying the turnover and underlying motivational problems that plague calls centers and the people who work in them.