Of late, you cannot really depend on making lead generation calls to get you the leads. Your agents will be restrained by telecom authorities and you cannot call certain telephone numbers. But that’s not really the roadblock that you have to overcome. It’s the people you are calling who are your actual hurdles. Most of them are not willing to receive any telemarketing calls. They are irritated of being hounded all the time with different offers and discounts. It may be that they are not in a position to make luxury purchases and feel deeply insulted when your call center agents offer them such products/services. It could also be that they are in no need of anything that you might have to sell. In short, you are targeting the wrong people for sales lead generation. So what are you going to do now?
Getting an office is harder and costs more. But still it won’t help you trackign the thief. In many countries an office can be hired anonymously, and even if this option is not available, the thiefs use fake IDs (you can even purchase one online).
You have the choice of either calling the leads yourself, or having the Coastal Titan Call Center Tijuana to do it for you. If you are really uncomfortable calling people, this is an option. That way, your only job is to generate the leads. Just bear in mind that the product is more expensive if you have someone market it for you ($1995 versus $1295).
First, your callers will get the same greeting and responses no matter what operator answers the call. A well-developed script will not give callers any reason to think they’ve reached anyone other than an employee of your business.
There are 3 different products you can buy. The 1st product costs $1295, and the most expensive one will run you $11000. If you buy the 3rd product, you are entitled to sell all 3.
As stated above, live chat is one of the most popular instant modes of communication. If people are browsing your website and they have a question, live chat would prompt them to ask the question right then. Answering that question promptly would perhaps result in a sale. If there were no live chat, the prospect might not take the efforts to ask that at any other time or any other mode of communication. He might just leave the website. You do not want that do you? Especially, if your business deals in the sale of products, live chat is a great tool to increase sales. This process of answering live chat is also usually outsourced and is one of the most popular call center services these days.
The nature of such calls is the greatest source of stress in the answering service sector. After fielding such a call, the agent is more likely to lose focus and become distracted. This, in turn, affects the performance at the phone answering desk. Such calls serve no purpose, either for the BPO firm or for the caller. Telemarketing agents are known to quit their jobs because they couldn’t handle the abuse any further. Other than personal insults, there are boos for fake accents and pseudonyms that these telemarketing services agents use. Only the mentally tough can stand up to this constant, continued challenge.